The delivery will be made by Bpost or Post nl, the delivery costs will be mentioned at the conclusion of the contract.

 

Items ordered through this webshop are delivered in Belgium, the Netherlands, France and Germany.

 

The goods will only be made/shipped after the payment has reached our account.

 

Most goods are custom made, so they can not be taken back.

 

Deliveries take place during office hours, so it is important to provide a delivery address where someone is present during these hours.

 

Any costs for returning the goods to our address will be charged to you. In this case, the order will be cancelled and the buyer will be refunded any sum paid by him, excluding transport costs.

 

Unless otherwise agreed or expressly stipulated, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.

 

Any visible damage and/or qualitative defect of an article or any other shortcoming in delivery must be reported by the Client to Creeper concepts without delay.

 

The risk of loss or damage is transferred to the Client as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk is already transferred to the Client upon delivery to the carrier, if the carrier has been instructed by the Client to transport the goods and this choice was not offered by Creeper concepts.

 

 

The provisions of this article only apply to Customers who, in their capacity as consumer, purchase articles online from Creeper concepts.

 

The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons. With the exception of customized, personalized goods.

 

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party other than the carrier and designated by the Customer acquires physical possession of the last good.

 

To exercise the right of withdrawal, the Customer must inform Creeper concepts HQ, Armentiersstraat 41, 8957 Mesen, ([email protected]) of its decision to withdraw by means of an unequivocal statement (e.g. in writing by post, fax or e-mail).

 

In order to comply with the revocation deadline, the Customer must send its notice concerning its exercise of the right of revocation before the revocation deadline has expired.

 

The Customer must return or hand over the goods to Creeper concepts without undue delay, but in any event no later than 14 calendar days after the day on which it has communicated its decision to revoke the agreement to Creeper concepts.

 

The Customer shall be on time if it returns the goods before the 14 calendar day period has expired.

 

The direct cost of returning the goods will be borne by the Customer.

 

The customer is requested to return the items in their original condition and packaging, with all accessories supplied with them, and instructions for use. If the returned product is impaired in value in any way, creeper concepts reserves the right to hold the Customer liable and claim damages for any decrease in value of the goods resulting from the Customer's use of the goods beyond what is necessary to determine the nature, characteristics and operation of the goods.

 

All returned items shall be carefully examined. The principle herein is that the consumer may only inspect the item as he would be permitted to do in a store. Returned items may be fitted, but may not have been used. If an item is impaired due to the Customer's use, this will be charged to the Customer.

 

If the Customer cancels the agreement, Creeper concepts will refund to the Customer all payments received from the Customer up to that time, excluding the standard delivery charge, within a maximum of 30 calendar days after Creeper concepts has been notified of the Customer's decision to cancel the agreement. In the case of sales agreements, Creeper concepts may withhold the refund until it has received all goods back, or until the Customer has provided evidence that it has returned the goods, whichever comes first.

 

Creeper concepts will refund the Customer using the same means of payment as the Customer used to make the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged a fee for such refund.

 

The Customer cannot exercise the right of withdrawal for: