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Frequently Asked Questions
What is the difference between EU and US coupling?
The EU coupling is thicker than the US and shaped differently.
To know which coupling you need, you need to look at your regulator.
If you have a Balystic regulator, it might be an EU version. Check your receipt or the packaging. (This brand does both.)
If you have a Polarstar, Wolverine, Redline... you will need a US connector.
If in doubt, contact us, we will help you as soon as possible.
Where can I find contact information, shipping conditions, etc.?
click on "terms and conditions" below
When will I receive my order?
We're doing our best to ship your order as quickly as possible. Once your order has shipped, you'll receive an email with more information. Delivery time depends on your location.
Belgium and the Netherlands delivery within 2 working days.
Where are your products made?
All our products are designed in-house and produced locally as much as possible.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You'll always see the shipping costs before checkout.